AI Agents for CS Teams Workshop

Your book is full. Your brain is fuller. The problem isn't knowing your accounts, it's keeping up with all of them at once. CSMs carry more context than any role in the company. The handoff notes, the health signals, the renewal risk that showed up in last week's call, the product feedback that never made it to the right team. Most of it lives in your head, which means it disappears when you're stretched thin. This is a hands-on CS workshop. Bring one account workflow that still runs on memory and manual effort. Leave with an agent that runs it for you. We build live across onboarding, retention, and expansion: Handoff summaries that write themselves from the sales process Meeting follow-ups that update the CRM and draft the customer email automatically Account health snapshots that pull signals from your tools before every call Voice of Customer agents that extract, categorize, and route feedback without a spreadsheet Renewal risk monitors that flag the right accounts before things go quiet Agenda 18:30 — Doors open, drinks 19:00 — Dust walkthrough, from first agent to shared CS workflows 19:20 — CS use cases: top 3 agents to make your clients delighted and renew 19:45 — Guided build session 20:45 — Show what you built, open floor 21:15 — Drinks and networking 21:30 — Wrap Dust? The AI agent platform we'll build on, founded by ex-OpenAI and Stripe engineers, backed by Sequoia. It's how CS teams save hundreds of hours a week, without losing the relationship work that actually matters. Who's this for CSMs and Customer Success leads CS Ops and Support engineers Heads of CS who want to scale without scaling headcount Bring a laptop and one account workflow to fix. Get a working agent and a room full of CS people who get it. 📍 London | July 22 evening Spots are limited and curated, every RSVP reviewed. Apply early.